Terms of Service

Who you’re dealing with

BookedFlow ("we", "us", "our") is operated by Priya Mathai (ABN 60 569 344 758), based in Brisbane, QLD. These terms apply when you buy the $99 Recovery Pilot or subscribe to a BookedFlow plan.

We keep these terms in plain English on purpose. If anything is unclear, ask before you start — the contact details are at the bottom.

What the service is

BookedFlow is a done-for-you missed-call recovery service: when your number rings out, we text the caller back in your business name and relay their replies to your phone. Depending on your plan it also includes online booking by text, automatic Google review requests, a Google Business Profile tune-up, quote follow-ups and a monthly plain-English report. The Growth plan adds a custom-built website, 24/7 web chat and on-site SEO.

We set it up, run it and report on it. You keep doing your trade.

The $99 Recovery Pilot

$99 switches on 30 days of missed-call text-back from the day your capture goes live, with your card on file. At day 30 we send you the numbers: missed calls captured, replies received and qualified enquiries recovered, and book a short review call.

After the pilot the service keeps running on the Recovery plan at $297/month unless you cancel at (or before) the day-30 review. There is no lock-in — you can cancel at any time.

The 3-enquiry guarantee

If we don’t recover at least 3 qualified missed-call enquiries in your first 30 days, you get your $99 back. "Qualified" means a real caller in your service area who texts back a real job and suburb — not spam, sales calls, wrong numbers or test calls.

If your line doesn’t ring enough to judge the pilot fairly (fewer than 10 genuine missed calls in the 30 days), we’ll show you the numbers and either extend the pilot free or refund your $99 — your choice.

Approved refunds go back to your original payment method promptly.

Plans, billing & cancellation

Plans are month-to-month, billed in advance, with no setup fees and no cancellation fees. Cancel any time and your plan simply ends at the close of the current billing period — we don’t bill again after that.

On the Growth plan, the custom website build is $990 once-off, or $0 upfront when bundled into a 12-month plan. If you cancel a 12-month Growth plan early, the unpaid balance of the $990 build becomes payable. Once the build fee is covered (either way), the website is yours.

You always keep your own phone number and your Google Business Profile — they were never ours to keep.

One tradie per area

While you’re an active client we won’t take on a direct competitor in your trade and service area, as agreed at signup. That exclusivity ends when your plan ends.

What we need from you

Keep your phone service active and approve the call-flow changes we set up (such as diverting missed calls). Give us accurate business details, respond to genuine enquiries we relay, and use the service only for your own trade business and only lawfully.

The messaging we run for you is for responding to people who contacted your business — it isn’t a bulk-marketing tool, and we’ll decline to send anything that looks like spam.

Messages & compliance

Text-backs are sent in your business name to people who just called or messaged your number — consent that is reasonably inferred under the Spam Act 2003 (Cth). Every conversation can be opted out of at any time (for example by replying STOP), and we honour opt-outs immediately.

Third-party services & availability

The service runs on telephone and SMS carrier networks and other platforms we don’t control. We choose reliable providers and fix issues promptly, but we can’t promise uninterrupted delivery of any individual call, text or integration.

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law, including consumer guarantees that cannot be excluded. To the extent the law allows, our total liability for anything else connected to the service is capped at the fees you paid us in the 3 months before the claim, and we aren’t liable for indirect losses such as lost profits.

Ending or changing the service

We can end your service with 30 days’ notice (refunding any unused period), or immediately for non-payment or misuse. We may update these terms from time to time — if we do, we’ll let you know by text or email, and the current version always lives at this page with its last-updated date.

Governing law

These terms are governed by the laws of Queensland, Australia.

Questions

Ask before you start — email priya@bookedflow.com.au or call 0491 630 448. Our Privacy Policy explains how we handle your information.